Gomademy Support
How can we help?
Quick answers for the daily widget, lessons, audio, and learning progress.
Add the widget
- Touch and hold the Home Screen.
- Tap Edit, then Add Widget.
- Search for Gomademy.
- Choose a size and tap Done.
Widget not updating
Open Gomademy once, confirm the latest lesson loads, then return to the Home Screen. Check Background App Refresh too.
Audio sounds wrong
Check media volume and silent mode. If one kana still sounds incorrect, tell us the lesson and device.
Progress issue
Close and reopen the app. If progress is still missing, include the affected lesson row.
Delete your Gomademy account
You can request account deletion without installing Gomademy.
- Email [email protected] from the email address linked to your account, with the subject “Delete my Gomademy account”.
- Tell us whether you signed in with email, Google, or Apple. If you used Apple’s Hide My Email, include your Gomademy relay address if available.
- We will verify account ownership before deleting it. Never send your password, sign-in code, or identity documents.
In the app, go to Profile → Account & sync → Delete account and confirm.
Deletion permanently removes your authentication account, profile, synced learning progress, and entitlement records from our active account database. It does not cancel an App Store subscription; manage any subscription through Apple. Support correspondence and records required for legal or security obligations may be retained for those separate purposes. See the Privacy Policy.